Quality Truck and Bus Repair (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website ([www.qualitytruckandbusrepair.com]), contact us via email or phone, use our SMS communication services, or utilize our repair and maintenance services (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
SMS opt-in data and phone numbers collected for SMS communications will not be shared with any third parties for their own marketing purposes.
This Privacy Policy covers the following topics:
TYPES OF PERSONAL INFORMATION WE COLLECT
HOW WE USE YOUR INFORMATION
DISCLOSURE OF YOUR INFORMATION
YOUR CHOICES ABOUT YOUR INFORMATION
DATA SECURITY
THIRD-PARTY WEBSITES
CHILDREN’S PRIVACY
CHANGES TO THIS PRIVACY POLICY
CONTACT US
1. TYPES OF PERSONAL INFORMATION WE COLLECT
We collect several types of information from and about users of our Services, including:
Personal Identifiers: Information by which you may be personally identified, such as:
Name
Email address
Phone number
Postal address (if provided for service or billing)
Vehicle information (Make, Model, VIN - if relevant to the service provided)
Internet or Network Activity: Information collected automatically as you navigate through the site. This may include:
Usage details (pages visited, time spent)
IP addresses
Information collected through cookies and other tracking technologies (See section below).
Communications Data: Records and copies of your correspondence (including email addresses and phone numbers) if you contact us, including records of SMS messages exchanged for service purposes.
We collect this information:
Directly from you when you provide it to us (e.g., by filling in forms on our website, contacting us via email/phone, providing details for service).
Automatically as you navigate through the website. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
From third parties, for example, our service providers who assist in website operation or communications (like Twilio for SMS/calls).
Cookies and Automatic Data Collection Technologies: As you navigate through and interact with our Website, we may use automatic data collection technologies like cookies to collect certain information about your equipment, browsing actions, and patterns. This helps us improve our Website and deliver a better service. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
2. HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information:
To Provide Our Services:
To present our website and its contents to you.
To provide you with information or services that you request from us (e.g., quotes, service details).
To schedule and manage appointments.
To perform the requested repair and maintenance services.
To process payments and send invoices.
To communicate with you regarding your service requests, appointments, or inquiries, including sending SMS messages and making calls for appointment setting, confirmation, and follow-up, as consented to by you.
To operate, troubleshoot, and improve our Services and website.
For Communication and Marketing:
To respond to your inquiries.
To send you transactional emails related to your service.
To send you newsletters or promotional materials via email if you have opted-in to receive them.
For Compliance, Fraud Prevention, and Safety:
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To comply with applicable laws, regulations, and legal processes.
To protect our rights, privacy, safety, or property, and/or that of you or others.
For Research and Development:
To understand how users interact with our website and services to improve them. We may aggregate or de-identify data for analysis.
3. DISCLOSURE OF YOUR INFORMATION
We do not sell your personal information. We may disclose personal information that we collect or you provide as described in this privacy policy:
To Service Providers: We may share your personal information with third-party service providers that perform services for us or on our behalf. This includes:
Website hosting companies.
Payment processors.
Analytics providers.
Communication platform providers (like Twilio) who facilitate sending SMS messages and making calls for the purposes outlined in this policy and our Terms of Service. These providers are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
For Legal Reasons: To comply with any court order, law, or legal process, including responding to any government or regulatory request.
To Enforce Our Rights: To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
To Protect Safety and Prevent Fraud: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Quality Truck and Bus Repair, our customers, or others.
In Business Transfers: In connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Quality Truck and Bus Repair’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
With Your Consent: For any other purpose disclosed by us when you provide the information or with your explicit consent.
Crucially, SMS opt-in data and phone numbers provided specifically for SMS communications are not shared with third parties for their independent marketing purposes.
4. YOUR CHOICES ABOUT YOUR INFORMATION
We strive to provide you with choices regarding the personal information you provide to us:
Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Email Marketing Communications: If you do not wish to have your email address used for promotional purposes by the Company, you can opt-out at any time by clicking the unsubscribe link at the bottom of any promotional email or by sending us an email stating your request to [info@qualitytruckandbusrepair.com]. (This opt-out does not apply to transactional emails regarding your services).
SMS/Text Message Communications:
You provide explicit consent to receive SMS messages for specific purposes (appointment setting, confirmation, follow-ups) when you provide your phone number for these services.
You can opt-out at any time by replying STOP to any message received.
You can request help by replying HELP to any message.
You can also opt-out by contacting us at [info@qualitytruckandbusrepair.com] with your request and mobile number.
Accessing and Correcting Your Information: You can review and request changes to your personal information by contacting us at [info@qualitytruckandbusrepair.com]. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
State-Specific Privacy Rights: Residents of certain states (like California) may have additional personal information rights and choices. Please contact us if you wish to exercise rights potentially available under your state’s laws (e.g., right to know, delete, correct). We do not “sell” or “share” personal information as defined under CCPA for cross-context behavioral advertising.
5. DATA SECURITY
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or via electronic communication. Any transmission of personal information is at your own risk.
6. THIRD-PARTY WEBSITES
Our website may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. CHILDREN’S PRIVACY
Our Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website or through our Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [info@qualitytruckandbusrepair.com].
8. CHANGES TO THIS PRIVACY POLICY
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page or via other notification. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes. Your continued use of our Website or Services after we make changes is deemed to be acceptance of those changes.
9. CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [info@qualitytruckandbusrepair.com]